Service Experts Heating & Air Conditioning Reviews

"Jayden was awesome. He was polite, thorough and explained everything."

"Tech arrived within time window..I received service same day...Jason was friendly and answered my questions about the work step by step"

"you had the fealing of helping me not just a service call"

"Andrew did a great job. He explained everything well and was very thorough."

"The technician was very helpful explaining his work in detail"

"The work wss done in a timely manner everything was cleaned up."

"he is very thorough. I wish when service comes it would just be him Not anyone else. Don't need anyone else around my house."

"Timely & knowledgeable."

"However, I did not receive an email receipt for the maintenance contract payment. The feedback reports on the A/C system was promptly delivered via email. But without a payment receipt how do we know the effective dates for the maintenance contract?"

"Mr. Coty Rugar is very professional,very customer oriented explained what he was doing and the parts he was going to order..."

"quick response time, knowledge of staff"

"Worked Diligently and thoroughly"

"Professional and friendly"

"Your company always shows up when we need you, I am always able to reach someone and when we have issues they get resolved."

"My only concern was that you sent out TWO service reps for the same time and problem. I'm just sorry that someone else had to wait for a service tech while I got two of them for the same problem."

"Greg Harmuth and James Allen were great, they fixed up my old system quickly, were very personable/friendly and explained what they were doing so I could follow along, great service!"

"The service call was 99 but I paid 200 and wasn't told about the additional charge. My Ac unit was not put back together the covers were laying in the garage floor."

"There is a screw missing from the outsde unit. Whether it was already missing when this tech arrived, I don't know. It should have been mentioned and replaced. Service Experts is the only company that has serviced this unit over the years. Someone should have caught it. It was mentened that the seal over the capacitor was important but one screw was left off. Again, not sure if it was like that before they arrived or not. I would appreciate it if, the next time a truck is in the area that they stop and fix it. Thank you."

"I specifically asked for a receipt, and was told he would email me one last night. I have still not received one. I never received one the last time I needed service, until yesterday, when I complained about it again. For the price I am paying for this maintenance plan, I "have to" continue using Service Experts. I just wish I never would have purchased this new ac or plan. It's an awful lot of money to be having issues."

"Hunter was vey knowledgeable and very professional"

"Frank did a great job!"

"Impressed with the services from the moment they arrived"

"Steve Arteaga was very professional. Covered his shoes before he came in the house and cleaned up before he left."

"The technician lacked attention to detail,just needs more time on the job . Did have a positive attitude and showed good basic skills."

"Hunter was an excellent technician, helpful, and personable."

"Excellent Tech."

"Jason was fast and efficient at installer the "loaner" Bradford-White water heater and explaining that we would get back an 80 gal water heater after settling the warranty claim for the damaged water. This calmed my wife's fears that we would again have an 80 gal water heater to provide hot water for our family of 5 people who take long showers. Jason and Thomas did a great job at removing the damaged 80 gal. water heater and replacing it with a new 50 gal "loaner" water heater."

"Rashad did a great job. Very thorough, friendly and informative."

"Great communication about when the technician arrived. Tech was thorough."

"Service Experts gives prompt service. Their work is thorough and reliable."

"10 Hunter was professional and polite and had knowledge of his trade. My son was here with many yrs experience in the construction maintenance business and Hunter was right on every question my son ask. I will be requesting Hunter every time I need service."

"Good service. Answered our questions, told us what was being done, and was very friendly,"

"This young man was so very pleasant & knowledgeable. Answered all questions easily, was on time & your technicians are one of the reasons I choose Service Experts & have for many years."

"Did everything right. Friendly, clean, informative, smiles. Someone you feel safe to come into your home."

"He was very thorough and instilled confidence!"

"When I called both days, Service Experts came as soon as possible and solved the problem."

"Staff"

"Jayden was very thorough and professional. I appreciated that he wore "booties" when he came into the house and that he remembered to close my gate properly. He is a very personable young man."

"Coty was professional and efficient and did a complete service that I havent had by any other tech since being with SE for 2 years. He did exactly what would be expected at a bi annual service. He shared everything he did and what he found. I am so impressed by him. He has set the bar high for the other techs. He is the standard you should have for all your techs"

"Pleasant and thoroughly and willingly answered all questions."

"Didnt show up for appointed time, lack of technician"

"Frank arrived promptly and immediately began addressing our concerns. Although I had specifically told the receptionist when I called that we were experiencing a problem with our unit, Frank had been told that the visit was for maintenance. However he pitched in and solved the problem even though it took more time than he had planned for."

"Friendly and helpful"

"Thomas Dills the plumber who came to the property was excellent. He gets a 9. However, he came to the house 2.5 hours beyond the scheduled window and I had to call to find out why he didn't show. I also found out that the AC tech wasn't coming as scheduled because 5 techs had called out sick. No communication from SE, I had to call."

"Even though it was an emergency and we spent ahot sleepless night because no tech was available once he arrived the next day problem was solved quickly"

"Jason was great, he assured me that our hot water heater was working as expected and was not damaged by a lightning strike. Thanks for the great service."

"He was quick and thorough in the service he provided"

"quick response"

"I reported that there seems to be an issue with the airflow (temp not going below 77F) after the duct replacement. Adjustments were made after a few days."

"Seemed concerned about how much trouble I have had with unit"

"You never came, just received a call the same day saying that the price you gave was wrong and it was triple the amount. From 120 to 360. When I ask why, they told me that the price is the price. Great customer service, right? I don't want to know about your company any more please-"

"Thomas was delightful! Right on time and very courteous and caring to take the time and effort to cover his shoes as he entered the home each time throughout his inspections and work! Very knowledgeable and precise with his answers to our many questions! Thomas braved the terrible storm we were in the middle of, to complete the tasks at hand,and with a pleasant demeanor and always with a smile! He helped us make our decision to switch to SE for our plumbing needs as we are already HVAC customers and members to the Plan! We have already begun to plan our next plumbing project, and will request Thomas Dills as our Tech!"

"Keith was attentive. Answered my Questions. Presented himself well. Nice Gentlemen"

"Personnel were efficient, professional & courteous and they were on time."

"Knowledgeable and professional"

"Staff"

"Knowledgeable, courteous, professional"

"4 duct boots out of 11 were not sealed and still has condensation on them. Another tech came out today Sept 8 to see that."

"Left dirt and dust by the attic entry way, did not put the attic door back correctly, did not put the areas back the way they were"

"Rashad was helpful, professional and efficient."

"Service was quick"

"They did a complete check of my system"

"Excellent technician"

"Keith was good and polite"

"The men who came, were courteous and respectful. However, they said the di t wear masks anymore; but if WE provide them, they would wear them. I think the company should have them available still. But they did a good job at troubleshooting. But found no evidence of a leakage of refrigerant. Cleaned the filters and coils still. They helped us with a window blind problem as well. The company had messed it up when servicing the unit before."

"I give Thomas a 10! He arrived during the time slot that I was quoted. He was very professional, knowledgeable, articulate, hardworking, polite and explained everything he was doing and then showed me everything afterwards."

"The technician was very knowledgeable and efficient."

"The service technician throughly check out the until and showed me how to change filters and add bleach to clean system. He also said that as part of the advantage plan, the unit can be service twice a year free of charge and we would not have to change filters at all."

"Friendly, informative did the work he said he was going to do. Cleaned up after the job was finished. A little on the pricey side."

"Because my air conditioning is working awesome"

"Listened to us with what was going on. Carefully explained everything to us, and took care of the problem. Very professional"

"Very thorough review of my entire system including verbal feedback and answers to my questions. Well done."

"Misdiagnosed my unit. Told me I needed a new a/c unit for 14,000 when the only problem was that the coils were coated with dirt. I just had someone from your company out in May to service the unit but obviously he didnt clean the coils considering how dirty they were. The only issue was I had zero air flow. My neighbor cleaned my unit after your tech left and now its running perfectly."

"Rasheed was very polite but could not fix the problem. He did call the office and told them that there were 29 errors codes and someone more familiar with the system needed to come out PRONTO."

"This is only the 2nd time with your company. The first time (in March 2023), it was very involved and I felt something was done. This time was only about 20 minutes, I was not asked about filters, nor was the thermostat even looked at."

"Completely satisfied with the service and explanation of what was being performed."

"He knew what the problem was."

"They were thorough and very willing to explain. They also advised were not in the system for the type of service we were entitled. Which is hard to understand, I was very dissatisfied with the Com[any over this as we should have received a service visit several months ago. I am still waiting for the call to set up this service call. So I am not enamored with the office's failure in this respect."

"Sean is the reason. I have had technicians that come and try to sell me everything instead of focusing on the job at hand Sean did exactly what needed and worked quickly and efficiently. I will ask that he come to my house when I need help again."

"The tech was a very nice young man but he is very young and couldnt really answer some of my questions. He also did not have the equipment necessary to add refrigerant or maybe wasnt trained to do so."

"Cant leave a response because repair is still pending. Until all repairs are completed. I cant do your survey"

"Prompt response and expert service."

"Your serviceman arrived promptly, explained what he planned on doing and then did it quickly and efficiently."

"Overall great experience. Very responsive, very helpful, excellent technical knowledge."

"Technicians did first class work"

"Cody found where the UV lights were installed improperly and fixed them. For 10 months we have not been getting the air quality that we purchased this system for and we are very thankful that Cody took the care to correct this issue."

"He explained in detail everything he did."

"supposed to be here in afternoon, came in am and I was not home yet arrived soon after he did. all worked out ok low on freon (spelling) while finishing report had chat"

"Damian was professional, knowledgeable and did a good job"

"Prompt service response"

"Tech was knowledgeable and thorough. He was helpful and explained what was needed in the future."

"efficient, professional, instructive, kind"

"Service visit by Sean was an excellent experience."

"I bought a new system from you last November This is the THIRD time I need emergency service on the unit. Each for different reasons IM NOT HAPPY! Im"

"No tools"

"Quick response to service call request, and very professional technician fixed my problem."

"The technician showed up a few hours after I went online. Sean fixed the problem and told me what I can do if it happens again."

"Damien was the first and only service person to call me before he got here. I received emails for everyone else except the ductwork. I got that email after they were done with the job."

"The immediate issue was fixed. Appointment was able to be made same day."

"Tech did a very good job."

"Very knowledgeable technicians! Friendly and courteous!"

"Service was great"

"I loved the servi ce"

"Service was great. Damien explained everything clearly."

"My guess is that the drainpipe became clogged after the coil was cleaned with a can of coil cleaner instead of removing it for cleaning which was eventually done. When I called, I mentioned that the float switch seemed broken. Greg had none on the truck which necessitated another service call."

"My service was to perfection"

"Sean was extremely helpful and patient in answering all questions."

"Tech indicated Freon was low. How ever was going to leave with just noting this in report."

"... please have this survey again once the project is complete. But James has been helpful so far. Thanks."

"Very professional"

"excellent service!"

"Greg was thorough and seemed to correctly diagnose the problem and health of the system."

"Mastic sealing was done on 8 AC vents and air box connections. I was told every thing was sealed properly. I paid the bill and 3 hours latter I looked in the attic and it looked like there was gaps in the mastic sealant. The bill was over $1900 dollars."

"Technician did a great job, was courteous, explained what he was doing and followed up before he left."

"Coty was knowledgeable and very friendly. He explained everything he did and changed out the filter. He renewed our contact for another year."

"TECHNICIAN WAS PROFESSIONAL AND KNOWLEDGEABLE"

"Very pleased with Thomas Dills. He was very knowledgeable, patient and explained many things concerning plumbing issues I had no idea about. He is a real asset to your company."

"No show. No communication from company. Appointment was scheduled for 8am - 12pm Sunday. At 11:51am notification received that tech was on their way. 3 hrs later I called helpline to get an ETA and was told tech was at another job but would be heading my way once the current job was completed. Never happened. I waited at the house the entire day with no ac for absolutely no reason. Communication would be much appreciated! No idea if I still have an appointment or not."

"the leak still could not be found, I was super impreses with how hard they tried to find it. this was the third time with no luck. It took 2 weeks for them to get back to me after the 8/10 apt."

"Hunter knowledgeable. Fixed problem. Answered my questions. Polite and cheerful."

"Quick diagnosis and service"

"Quick and professional"

"I called three times for filter replacements and got the runaround."

"Sean added a new pan strip and flushed the drain line. Sean also ensured the AC is working to peak efficiency."

"My air stopped working on Sunday, 8/20. I called for service and you couldn't send out a tech until Monday, 8/21. The Tech, Frank, determined that the compressor needed to be replaced. Apparently, the info Frank was getting from the home office was that there were no compressors available and that a new one would have to be ordered. That was unacceptable to me and I was very upset. Then on Tuesday, I got a call from you stating that a tech would be coming to my house on Wednesday to install the new compressor. So, we went from no compressors to, now we have one. On Wednesday, the tech came out to replace the compressor. Only problem, that compressor didn't work. He was able to locate another new compressor in Sanford. He went to get the new compressor, came back, installed it and it worked. I don't understand how you went from no compressors available on Monday to one became available on Tuesday and when that one didn't work, to another compressor available on Wednesday. You should have been able to replace the compressor on Monday. I'm very happy that my air was fixed but, it shouldn't have taken so long."

"Resolution was great! William not my favorite but efficient."

"The technician knew by looking the problem and fix it in no time"

"The service technician provided excellent service."

"Professional and efficient"

"Will was knowledgeable and knew what he was doing with a great attitude"

"It's too early to tell. I'll have to adjust the vents to balance the cooling in the rooms after the new ductwork. However, I did have one problem today. They told me to leave the HVAC running which I did. They had to go and get parts, so the HVAC was running while the system was open. The HVAC will never stop running with an open system. That led to more water inside the return since the coil is still dirty. It was supposed to get a second cleaning on Monday that never happened. Instead, that cleaning will happen tomorrow. Ive been maintaining the thermostat at a higher setting than usual since 8/10 knowing that the coil is dirty to avoid water and more damage to the drywall and wood."

"Communication is always excellent and Sean was very professional and represented your company in a positive manner"

"Did job quickly and neatly , very friendly and courteous."

"Hunter was by far the best service technician I have had service my AC system in over 10 years. I have been with Service Experts for 20 years. I had been considering changing to a different AC company, Hunters thorough and professional service has renewed my faith in Service Experts quality of service and this is why I chose to have Service Experts come do the duct repairs in my home."

"Drew was friendly, professional, knowledgeable & a pleasure to have service our AC units."

"Frank was great. The process to schedule, the lag time in scheduling the service to the time of service, and the ease of getting the system fully operational was fair but not fantastic."

"Yorens and Woody did a fantastic job were very professional, informative and finished the job faster than I anticipated."

"You determined that I need a new compressor. And you don't have a replacement available And, don't know when you'll be able to get one. This is totally unacceptable. I need my air up and running ASAP. This is not good customer service."

"Steve was my service tech. He does excellent work."

"Coty came to my house on 8/20 without coil cleaner. He is supposed to come back today (8/21) with it. He's yet to come and it's 4:30pm."

"Was very prompt and very pleasant. New what he was doing."

"My technician was friendly and thorough"

"He found out what the problem was and fixed it."

"Sean was here at the beginning of the appointment window, knew what to do and how to do it (not only expertly but cheerfully), and was careful of me as well as of my property. He treated me like a VIP."

"Received visit by technician less than 2 hours after calling and he tracked down the problem with not just codes on a device but some good old fashion trouble shooting when answer was not readily apparent"

"Very professional techs!"

"Tech was friendly, knowledgeable and was in and out in no time."

"It was great to see Andrew (Drew) Bucurel again. He knows the mini splits inside and out. There were a few problems with my new system (only a year and half old) and no one really knew how to repair it. I recently called and advised that the system was not cooling at all. Finally Drew came out and he was able to fix it rather quickly! He has always done excellent work."

"Coty came out on 8/11 and was unable to help me because he had no coils on the truck and apparently no coil cleaner. I waited for the office to call me on Monday and when they had not by 11am, I called the office and set up a Wednesday afternoon appointment. I got a call around 1pm on Wednesday to reschedule for 8/17 8-10am because they lacked the proper equipment to clean the coils because I set up the appointment and not the office. I was today's second service call and Coty arrived around 3:40pm, sprayed coil cleaner on the coils, turned the HVAC higher, and was gone by 3:50pm. I barely slept for a week, waiting for a can of coil cleaner??? I cleared the area around the air handler for a week, expecting Service Experts to take apart the air handler because it clearly says clean coils with water only. I have no complaints about Cotys work. You are the pros and if thats how you handle coil impaction, thats how you do it. Yet I was uncomfortable and slept lousy for a week and sat around my house for two and a half days for 10 minutes and a $10 can of coil cleaner. As an Advantage member, I have no choice but to call you. I will begin using higher MERV rated filters in place of the company provided electrostatic one."

"Needs to improve customer communications."

"Tech was very competent and helpful."

"Fast response"

"It took THREE service calls to clear the problem of a leak from my A/C unit. After the first of these visits I was told that the trouble had been cleared. I then contacted a rug cleaning service to deal with the wet carpet that was a result of the leak. After that company had done its work (at considerable expense) it was discovered that the unit was still leaking. Slow forward thru 2 more visits before a solution leaving me with wet carpet and the need for another call to the carpet cleaners."

"Adrian arrived on time and was pleasant and respectful. He explained to me what he would do for the inspection, which I appreciated."

"Very professional and knew his job"

"Hunter's excellent customer service."

"Thanks for making a bad situation better by sending Greg to us!!"

"No one showed up between 12 and 4 PM on 8/16/2023. Then I got a text at 5:53 PM that the technician was on his way. Again, no show or phone call."

"He was very smart and good and was able to determine and problem and fixed it,"

"Responded in record time, personable, knowledgeable and fixed the problem quickly!"

"Response time was very quick and Greg the tech was excellent"

"great tech"

"The Technician was Great - Frank check the system and was excellent at explaining what he seen"

"Professional and prompt"

"Really on time"

"He was very helpful and knowledgeable"

"Technician was very knowledgeable and fixed our issues. I plan to request him for future support"

"Service technician did great job. But as a licensed hvac person myself with a hvac degree and who managed over 3 million square feet of commercial buildings in NYC and am a 9-11 Survivor and responder the estimated arrival time between noon and 4 o'clock and then just after 4 o'clock NOT Customer focused. Customer notification should have informed so not sitting and waiting with no idea of actual arrival time"

"Damian was very knowledgeable and very fast. He explained everything he was doing, he was kind, and answered all of my questions."

"Na"

"Note very. Truck was not equipt with the proper tools or supplies. Ie pvc glue or primer. No pipe dope or Teflon tape. Ticket was not made out properly. Showed up for a whole different thing than needed to be addressed."

"Air conditioning was working fine prior to the technician coming out then one of the units wasnt working hours later."

"Top notch service!"

"It 2 visits to take care of the trouble. Because the trouble wasn't cleared on the first visit the water leak I had reported continued. As a result there was water damage to my carpet causing additional service calls to a different company to address wet carpet. There will have to be a return visit to clean the carpet after it is thoroughly dry and I may have to float a loan to pay the electric bill because of all the equipment that had to be run electronically for hours to offset the threat of mold forming."

"Everything went well."

"damien did great trouble shooting cleaned clog pipes reinstalled new pipe line and went extra measure to assign another task day to troubleshoot other areas due to rainy weather"

"Thorough walk through."

"Had an 8-12 time to arrive. I was #2 to be serviced. Tech. I called at 9:30 for a time update , tech. at client #1. Tech arrived at my home at 11:40 was at my home approximately 40 mins. Too much wasted time."

"Sean did an excellent job and was very courteous. He answered my questions and replaced the filter and cleaned the screen. He is very professional and friendly. I feel very confident in how through he was inspecting the unit."

"Very professional"

"Sean provided the most thorough service maintenance on our two systems in years!"

"Fast work Everything clean Very polite"

"Thanks for sending Greg yesterday. He was a great help especially after the first tech was a no show!"

"The time delay lowered the score"

"The job still isnt complete!! First wrong ac unit was picked up then. They ran into who knows what but were here for many hours, finally left at 6ish with temporary lines in place to make unit work, someone better show up on Monday!!!!"

"Had to wait too long for parts."

"Its was early evening when my a/c shutoff. The rep on the phone Tyler worked very hard to get a tech out that night! Temperature were record breaking! Andrew (Drew)came back out from his already full day to help not only me but his coworker from having another case added to his already full schedule! Loved the team work and efforts to get my a/c back on and running!"

"I scored a 10 , not because the job was completed, as of yet it hasnt, but the way Damien worked so hard at all day long. Apparently, wherever is wrong with my a/c was pretty baffling. He even called a supervisor,Chris, to come also. As it turned out there was a lot of water (?) and in the end it needs a new compressor, which they cant get until Monday. But they brought in a portable a/c unit to help cool part of the house. They worked SO hardAnd they were both so pleasant."

"Long wait. Prices too high to replace all. Repair or minimum replacement not offered."

"The tech quickly identified the issue and replaced the faulty part. Was in and out fast! Great at his craft!"

"Coty identified the problem, impacted coil, quickly yet nothing could be done. He had none on his truck so I have to wait until Monday for the office to call and schedule a coil cleaning. Service Experts was here on March 8 for my annual checkup. I change the air filter every 3 months with filters supplied by Service Experts. So the extent of dirt and dust on the coil is surprising to me."

"I was so glad to see Coty Rugar be my Tech. He's been to my house before. His work quality is always Top Notch! He also takes time to clearly explain everything he has done. Very informative."

"Prompt visit in an emergency situation."

"Steve was great explaining my questions. I know I have a new unit and I have had some questions. He was very patient at explaining things to me this am. I know its so hot and the guys are working so hard for all their customers! TY!"

"No service tech has been to our house. A no show on Wednesday evening. A no show on Thursday evening."

"Very personable, professional, knowledgeable and listen to me with my problem."

"the best duo yet. Amazing I cant speak highly enough of them or their work. They worked their butts off in this insane heat so that my garage would stop getting flooded and i can never thank them enough. They deserve a big raise!!!"

"Tech is professional, very knowledgeable, personable and efficient. We were confident that we were getting excellent service."

"Jason was excellent and professional. He did an awesome job."

"Considering this is the 9th time we have had a technician out to the house since we had this unit installed and finally working properly- and we still dont have the right size filter - I feel this low score is 100% worth it. He set up another appt for the next day and no one ever showed up."

"Performed without Hesitation did everything I asked and explained so I could understand . was very happy with the tech !!!"

"Outstanding customer service!"

"Everything was explained"

"Love the advantage plan."

"Steven & Frank we're great! They were very efficient & git it all done! I enjoyed them!"

"He was quick & polite"

"Everything was curtesy presented"

"Great service and expertise. Technician went over everything with me."

"best tech yet :) after three years he suggested a part that countless other techs didn't to prevent condensation leaking into my garage every few mths. Super friendly and knowledgable 10/10"

"The person I made the appointment with by phone was very personable and efficient. The service tech that came to our home was very knowledgeable and professional and explained the problem. I rated the complete service experience at a 9 rather than 10 for two reasons. #1, we were without AC for about 7 hours before a technician could arrive on the hottest day of the year. #2, The tech was able to temporarily repair our AC but advised it could breakdown again at any time as we needed a new fan motor. The motor had to be ordered so he could not give us an idea of when the unit could be installed. Parts should be readily available so customers know when the defective part can be installed and their problem totally resolved. We are in limbo right now as it's the day after the service call and have not heard from your company as to when our fan motor will be replaced. Again, the weather is extremely hot and we don't know how long our defective fan motor will continue to work."

"It's still not working right after a year after installation."

"There has always been prompt responses to any request for service or regular maintenance. Most of the personnel that I have dealt with have been polite, knowledgable and helpful. I am especially pleased with the current plan in which I am enrolled."

"Thomas was knowledgeable, efficient, helpful"

"Rashaad explained clearly and did the repair with excelence."

"Coty was quick to determine why it was so hot insidea freon leak. While a more extensive appointment is needed to determine the location of the leak (appointment yet to be set up)Coty pumped the system full of freon to help lower the temperature, which got to 91. So I appreciate him doing that."

"Excellent techs, thorough and nice. Wanted to note that I have to take a 1 year break from annual service plan this year."

"Drew cleared AC drain pipe. He also checked my attic ducts for the ceiling leak in my Living area."

"Quick response to our call and efficient repair. Also explained everything very well"

"The tech that showed up said he was going out to get something from his truck, and then just left. Did not perform maintenance cleaning. I wish that more effort was put into care and maintenance of the customers that reluctantly stick with this company. If it werent for the gold + plan I was conned into paying for last year, I would have moved on by now. And if care isnt taken to alleviate the problems I have been having with my current unit on this next service callI wont wait to leave for a better company."

"Professionally handled rapidly and thoroughly."

"On time, courteous, solved the problem."

"No one ever showed up"

"Coty was here on 8/3/23 and was very polite and looked at the system and indicated that he was not that familiar with the mini split and would not be able to fix it - he said that the office would call and arrange to have someone much more familiar with the mini splits come out to repair it."

"very good"

"The service experts who come to help with the air conditioning system are very nice and so helpful with the air conditioning problems."

"Professional on time explained everything he did."

"Happen that Hunter is a very likable technician. He went through the system in a very professional way and explained the actual condition of the unit."

"Hunter is a very bright young man. Also very professional and personable. He knew exactly what information he needed from me (passwords which I eventually found)."

"Was not expecting leak test to determine coolant leak to cost us. Not given quote. Tech scheduled for 8-12, showed up at 4:05. Tech (Will Giz) was professional, knowledgeable and courteous."

"We contracted for fast response to any problems that our system encounters. We called at 11 PM Saturday night and did not get satisfactory response until 2 oclock Sunday. The problem was immediately corrected after the technician arrived."

"Called and you were here in 4 hours. Fixed problem in little over an hour. all this on a Saturday afternoon/evening."

"Steve is very thorough"

"700 for leak detention is ridiculous when there are cheaper ways to do look for leaks"

"City very nice & patient"

"Sean was very good and did the job quickly and explained everything he did. The problem we had was we got no prior notice of his arrival. He said we should have gotten a text. I dont understand with such a large company we would have liked a courtesy phone call. Not everyone can receive texts."

"Professional and knowledgeable"

"William did a fantastic job repairing out a/c."

"Hunter was upbeat and explained what he was doing very clearly"

"Both techs did a great job."

"Erduan was very helpful and professional and answered my questions very well!!!"

"i finally got the issue worked out that I have been working on since this system was installed nearly a year ago. while i am satisfied now, i am struggling to comprehend 1. why this fix action was not instlled from the beginning, 2. when I challenged the installers about it I got blown off, and 3. why it took so long for anyone to reach this conclusion! thank you Coty for finally getting it taken care of"

"Coty let me know when he was on the way. Arrived within the time frame for appt. He was polite, personable. Best of all my system checked out fine. Great to hear."

"Nice, respectful young man."

"Mr. Giz was on time and figured out the problem quickly."

"Adrian was very professional, helpful, and polite."

"Service Experts is always very quick to respond when service is needed. They solve the problem they get here."

"Excellent, prompt efficient service."

"The first two service reps never diagnosed the problem. Sat for 9 days without a/c. Very arrogant people in the office. Would not let me speak to management, the parts department or anyone other than the lady answering the phone. Never had any answers."

"Quick response, friendly service."

"Andrew was timely, efficient, and thorough in assessing and fixing my issue cau