Service Experts Heating & Air Conditioning Reviews

"Rating would have been higher but there was an issue with the last visit."

"It's super expensive...they tell you one day the power head is 200. Total ..the next day they come to install it & the price just went up to 235.! Not fair...not nice...not good business in my opinion..if I did that to one of my customers..I'd probably lose that one."

"The installation crew did an excellent job! Wes was able to move up the replacement of our heat pump on one of the hottest days of the year and saved us a day of suffering. He also loaned us his personal portable a/c to get us through the night and installation day with one cool room. That's service! But he really needs to come retrieve it...we don't have storage space for it :-)"

"Excellent work and value"

"Chris and Wes are exceptional!!"

"Lousy service and they're ruining my very expensive system they installed and have maintained."

"Michael did an excellent job.."

"We had Michael here for maintenance on Wednesday the 22nd. He said that we needed wheel bearings for our blower motor and he will call us back on the next day. No phone call to date. The a/c is making even more noise. We need help"

"Service personnel like Christopher, getting my A/C back up and running with the necessary parts in a very short time in this hot weather has a very good impact on my rating. He is an excellent asset to Service Experts."

"Always excellent service and great technicians"

"My credit card was charged twice and after three calls to Service Experts they still did not fix the problem so I had to dispute the duplicate charge with my credit card company. This required a total of 5 phone calls, longer than the HVAC service required."

"very efficient and knowledgeable"

"Persistence - they kept working on the problem until it was resolved"

"Honesty!"

"Prompt service. Friendly Technicians ."

"3 visits to reach working condition on 3 year old system. 24 hours without AC."

"Expert service"

"Failure on the part of your company to honor warranty e.g the technician"

"I would recommend Service Experts for AC services. However, the plumbing is extremely over-priced and i knew i needed my toilet replaced but they insisted they had to send out a technician, who was there for 1 minute to tell me i needed to have my toilet replace and charged me $80! What a rip off. Then the price quoted to replace my toilet, with me buying the toilet, was over $500! I just got it replaced by someone else for $75. I think i should be refunded the $80."

"pleasant, efficient service"

"Good service."

"excellent service"

"My air conditioner was installed in August 21and is having problems!"

"Ive delt with Service Experts Twice. Everyone from The phone call center to the technicians are great. Very professional and I never felt like they tried to rip me off. They answer all my questions. The technicians name was Ron. He was on time and courteous."

"Very professional service"

"He was the first to clean out my desiccant pump and the coils in my compressor. He was proactive. he made suggestions. he found my house filter was dirty and cut a new one to size. Outstanding demeanor, knowledge, and never stopped working no matter how many questions I asked. Will request Mr Arteaga again, as a cut above all others"

"Great job"

"Drew is very knowledgeable and skilled."

"Even though i told the person i spoke with on the phone that i knew i needed a new toilet, they would not quote me a price, they said they had to send a plumber at a cost of $80 just to tell me i needed a new toilet! Then the price they quoted to replace $500 + is incredibly high."

"They explained the problem and gave several options for us to choose from so we could decide what was best for.us."

"Very professional"

"Was very knowledgeable"

"We feel Drew has always been honest & tries to give us the best price on our a/c problems."

"Willie, the service technician was great. The salesman who followed him was horrible. HIs sole purpose was to sell a new unit. He would not listen to my views or needs in the slightest. Getting the customer angry is not a good thing."

"Prompt found problem and fixed in no time."

"Ron explained everything to me and showed me why he was doing what he was to correct the situation."

"Mike A., our technician, left no rock unturned to find the leak that plagued our A/C system. It was very elusive despite a dye test and sniffer meter test. Finally he did an isolation test which uncovered the leak in the Lennox first replacement coil after removing the refrigerant and filling it with nitrogen. Because of the original coil failure and the replacement coil failure, the technician insisted on an all aluminum coil which required delivery from almost three hours away. All was installed and mostly covered under the warranty. Tech is a very good representative for Service Experts, knowledgeable and professional. His Service Manager Chris was also very helpful with diagnosing the problem and making sure that our issue was resolved. We are long time customers of over 20 years and recommend Service Experts."

"Technician was responsive to my issue and I had a new remote within days."

"Service Tech was very professional and very pleasant. I have used Service Experts before and plan to use again as the occasion arises. Thank you Chris !! (My Technician)"

"Drew is THE BEST"

"prompt and polite ... very professional"

"Technicians were timely, professional & courteous"

"Drew always does a fantastic job. He answers questions honestly and doesnt stop until he figures out a problem. I also appreciate the scheduling team that makes sure an unwanted sales person doesnt come to the house."

"Bradley and Andrew were very professional and explained their assigned task and the results of same."

"Service was not provided as agreed upon in the plan. We paid for All the ductwork was to be replaced but after the workers left my husband found only part had been replaced. The techs seemed to want to do the minimal job even on the blowing of insulation. The techs did not have the material to put in returns as per the plan. Their manager should have made sure all materials were on site for the techs and supervised them. Even after they came back to make reparations once we complained, the supervisor did not come back to check on the work completed. He only called to check we thought it was okay. It is not our job to monitor the quality of the work."

"Friendly and nice!"

"tommy fantastic tech"

"Arrived during the time slot given. Was very professional and did a great job installing my new hot water heater."

"Dru is amazing and knows what he is doing"

"Took several days to do the repairs"

"Have used Service Experts for a while and am very happy with the service. Always on time, I ask for DREW and get him, he does a great job. Never an issue."

"The techs answered all my questions and did a thorough job of checking the system."

"Outside area was not policed of old parts and debris. That would make a difference to some people, but it only took me 10 or 15 minutes to clean it up."

"he did almost nothing but tell me how bad I needed a new unit.........just like they did last year"

"Prompt and helpful"

"ALL AROUND PLEASANT EXPERIENCE"

"Timing and response"

"Drew is thorough & very professional! Excellent service, thank you!"

"Service tech was very helpful in explaining why the system cooling stop and express concern on reattaching panels with new screws or replace with new drill screw holes. Very nice and educated in the cooling systems."

"Extremely Professional."

"Danny was extremely professional and worked fast."

"A 10 for the technician. A 2 for the office staff who failed to have filters brought by technician after I had made it abundantly clear I had none."

"Prompt, courteous, knowledgeable, and competent service."

"Professional service"

"Given a time plumber would arrive ( 2 hr spam) and plumber arrived 6 hrs later AFTER I made 2 phone calls to company. Your company should have the courtesy to call customer if plumber will be late. This is unexceptional !"

"Technician was great"

"Henry reminded me of how I approached providing customer service when I was just starting out. He had a custom tool belt which provided him easy access when removing panels for inspection, temporary screw storage via magnetic pads, the latest and greatest power tools complete with easy torque settings. Henry insured the unit was cleaned and working properly."

"Service was excellent"

"The gemtlemen were very efficient and helpful."

"Steve was excited about his work and just jovial."

"Your technician was very professional and did a great job!"

"Rodney was super friendly a d professional. Answered all my questions and gave me some tips on how to use some of the functions on the thermostat."

"Tech showed up on time & was very efficient & informative"

"Quick and professional"

"Damien Dattolo provided our inspection / maintenance procedures. He obviously is very talented and efficient. He graciously answered a host of questions we had and helped us to become much better acquainted with our AC system. When we mentioned an odor when running AC, he said he would check out our ducting in the attic. It needed replacement ASAP. He gave us an estimate and arranged for next day service as we were leaving town that weekend. Very satisfied with his work and effort to please the customer."

"The service provided was excellent!"

"Excellent service Ran and Wes went above and beyond my expectations when they came."

"Bradley was very friendly and competent."

"Technicians were very knowledgeable and professional"

"Drew is an extremely competent technician. He is personable and willing to respond to any questions asked of him."

"Service men were very knowledgeable and polite. We have used Service Experts for years and wish to continue with your company."

"Fast and efficient"

"Very fast diagnosis and repair of problem"

"Drew was very professional, pleasant and neat. He answered all my questions and assisted me with the difficulty I was having changing the AC filter. Could not have asked for better service. I will be requesting him for future service calls"

"Tech was great."

"On time and got right to work letting me exactly what he was finding."

"Came out on time,tech was quick to find the issue and fixed it quickly."

"The technician appeared to know what he was doing and was very informative to me on what he had done while on the service call. He was cordial and very helpful"

"Steve is a great representative of your business."

"Rodney does a great thorough job and he is professional and polite and cool and calm and collects."

"The technians were very courteous and very cautious around the house"

"The technician was very efficient and checked through the whole system."

"BRADLY FIXED THE PROBLEM THAT HAS BEEN ON GOING SINCE LAST WINTER. ALWAYS MADE THIS LOUD PINGING NOISE IN THE WINTER AND BRADLEY WENT ALL OUT TO GET TO THE SOURSE AND FIXED IT. IT TOOK TAKING THE FAN OUT OF THE UNIT."

"Very professional and easy to work with the service technicians Plus he wore a mask without being asked."

"He was great to tell me what I needed and qhy. Then the repaired everything quietly."

"Quick and friendly service when we needed it"

"Michael was on time and handled the issue professionally and quickly"

"Your Technician, Mr. Damien was a very nice young man. He was very knowledgeable about the mechanics of our a/c. Thank You Service Experts !!!"

"I have the plus maintenance plan with Service Experts. It is 7 January and I've been waiting since 14 December for a warranty replacement for a failed blower motor to restore my system to operational conditions. Mold is starting to develop in the bathroom."

"Fast excellent service from Bradley and Owen."

"No comment"

"He did the maintenance on my system with efficiency and was very courteous. He will order me new filters."

"Explained the plan very well and answered all questions."

"Good service. Prompt and efficient"

"After much discussion someone was sent out to change the filter in the attic."

"Service tech was very demanding that he went above and beyond his duty for the work he done. Only service he went up and beyond was to recap two plugs on the unit and replace missing screws."

"Responsive and thorough."

"knowledge good worker"

"Very knowledgeable"

"The installers did a very good job on installation. And when the custom aluminum vent came, they promptly installed."

"Very professional and got the job done"

"Very professional"

"Always pleased with Drews work. He does a wonderful job."

"Techs communicated well and solved the tech problem."

"Michael was very professional"

"My thermostat was off - so had no ac. Techinician came and said it was the safety switch turned it all off. He had to vacuum the water off the coils to get it started."

"On time-polite and professional"

"Technician"

"The Representative was very knowledgeable, respectful and very attentive to my questions. He would use examples to make sure I understood the process. ( I met a young couple that will be building a house across the street from me and I have already told them about my Lennox air conditioner from you and repeatedly stated how pleased I was with your service.)"

"the guys that installed our new a/c unit and air handler unit also new ductwork were very courteous and worked diligently to get the job done and our a/c back on. the service man that came out 3 weeks later to fix a problem was just as good."

"On time, respectful of our home, cleaned up all trash, very knowledgeable and efficient"

"Explained everything and were very amiable"

"The tech knew his work"

"Very knowledgeable and professional."

"They were very knowledgeable and didn't mind that I looked on what they were doing."

"Tommy was very professional, courteous and knowledgeable."

"After the technicians left, I got up on the ladder to rehang my curtain. The inside was FILTHY! I paid to have it cleaned. He was still out in his truck so I went out and told him it was not clean. He said he sprayed disinfectant in there. :("

"The tech came on time, called for instructions on how to by pass the issue until a part could be ordered. Would like to know when the part is expected and will be installed, though."

"Lane worked late to make sure my AC was repaired in minimum time."

"excellent service"

"Drew is high efficient and knowledgeable. He does quality service."

"Damien was courteous, professional and thorough."

"Everything went well and the Service Technician knew everything to check."

"Had a leak and they fixed it within 1 hour"

"They were knowledgeable and answered all our questions."

"Excellent technician. Answered all questions efficiently"

"Pat was very easy to work with and helped by explaining the issue."

"techs worked hard, good communication"

"They solved the problem."

"Very fast and professional."

"It was the fastest service call since I have been with Service Experts. But everything seems to be ok."

"Very courteous. Seemed to be very thorough."

"Daniel is very efficient and professional. Answered all my questions and concerns in easily understood terminology. A great asset to the Service Experts team. I would like to have him perform all my service/repair calls in the future."

"Rodney was very efficient and quickly diagnosed and fixed the problem."

"All very professional and pleasant. Answered all my questions."

"service was very good -he was on time and polite."

"Except techs and service"

"He let me know I was out of a/c filters."

"I was cold called to schedule a tune up for $59. When they arrived I was told that I need to have my coils cleaned for $250, I though that was part of a tune up? I paid it. They also asked if I wanted to be part of the membership program, so I asked to sign up for $150for my ac and $99 for my second unit. The tech forgot my second unit on hi paperwork so he said if i ever need work just call and ask for him. I also had water dripping in my ceiling from my vent that I asked for a price to fix, still haven't heard back on that. So I called today to cancel the service on the one machine since I really want both my units covered and I will be going somewhere else."

"service was provided just a few hours after calling. Repair man was courteous and very prompt and professional. I had a new hot water heater installed by the end of day!"

"requested Dreu. Had him for many years as a tech for Air Care. Will request for him each time."

"Michael was very personable, knowledgeable and thorough in his work."

"Technicians were timely, helpful, informative and efficient"

"Very professional"

"Great service, great technician"

"Very knowledgeable and explained each step so that I know the system was properly checked."

"problem caught and quickly resolved by technician Michael"

"Adrian Young did a great job in explaining everything in a very informative matter to make one able to make the right decision. Installation of the unit was very efficient and cleaned up very well afterwards."

"He was kind, efficient, and explained things to us."

"awesome tech"

"I feel like from the time technician and sales person walked through door, it was clearly a sales call. I asked for maintenance to my current unit. I was asked questions in order to sale me something before they even looked at my unit. The sales person did all the talking."

"Our vent is still leaking after three installers and four techs on a brand new top of the line unit."

"Drew ensures the AC unit runs at peak efficiency."

"Technician informed us and demonstrated to us that our noise was only coming from our return air grate. He advised placing a filter in that area. The sales rep and the installers recommended REMOVING the filter! We find that a very thin (cheap) filter reduces the noise of the unit to a tolerable level."

"I am a member of your advantage plan three weeks ago I ordered new filters from you. I called last monday and the lady I put my first order in with never ordered the filters. So now the lady I talked to the other day told me she put the order in . Im still waiting .. not happy going on three weeks"

"CHARGED $300 FOR A CAPACITOR THA IS 2 FOR $19.95 ON AMAZON, THAT IS A $290.00 MARK-UP ON A $10 PART ,"

"Pleasant and professional"

"He knew that I wasnt doing my part to keep it from clogging and gave me advice on preventing a clog."

"Reps were polite, professional & efficient"

"Rodney was on time, professional, courteous and quick as well as thorough."

"I had been using this company for HVAC for some time now. Today my AC stopped working. I called, spoke with Elizabeth, and was given a service window of 4 - 8 PM. After waiting at home I decided to call and make sure I was given the correct information. I called at 6:30 PM spoke to Liz who confirmed my appointment is in queue and the tech would be out when it was my turn. I waited. At 8:30 PM I decided to call once again because it was now past my scheduled window and had not received at call. I spoke with David who assured me he spoke with the tech and the tech would be calling me to come out in about one hour. I got off the phone with David and the technician called me to let me know that he would not be out to my house today because they have 14 calls and they would not have time. I understand the workload is high, what I dont understand is why lie to the customer. Had I been told at 1 PM I would not have service today ( 3 different phone calls), I would have called a different company to come out. Instead I was lied to so I waited until after 9 PM to start calling someone to come out after hours. Very disappointing. I now have a house that is 90 degrees and 2 small children for the weekend. No thanks for your disservice!"

"Fan on compressor (outside part of unit) had been rattling for about a year. Previous techs said it was a bad bearing and that it would cause fan to fail. Humberto noticed fan was too low in unit and was probably scraping something. He raised the fan up and THE RATTLE DISAPPEARED!"

"Very professional, very knowledgeable, explained everything. Very curtious and honest."

"Amazing technicians"

"Excellent service"

"Great service and very professional."

"i've had several people out since having a brand new unit installed. Not all that have come out knew how to handle the problems"

"It was after hours when my unit began leaking, but the technician was there within the hour and fixed the problem."

"Way overpriced"

"Clean, Friendly, Timely"

"tech knew what to do"

"He did a great job."

"Very polite. Very knowledgeable"

"He remembered the problem from the last time he was servicing my air conditioner and rebuilt a part for it. I havent had any problems since his v last visit. Michael explained if this didnt work, then make sure I asked for him since he was familiar with the problem."

"They were on time and knew what thdy were doing."

"when I first purchased this unit in 2019 I asked for new vents. I was told no problem it would be part of the service.. I Knew I had a problem and asked the installers to check. They said they did. I was told I had no problem. this last visit I had a Service Expert tell me my vents were barely functional and now I need $2400 worth of vents."

"I was very satisfied with his work."

"Very friendly and helpful noticed a loose cable and fixed it"

"Brad did sn exceptional job installing our new system. Paying attention down to the smallest details. I would highly recommend Brad ."

"My issue is still not resolved with mini split and sales person never got back with me"

"Courteous and efficient and professional"

"He phones before he came so I could put dog away. He changed the filter and checked the system outside, etc. Very efficient."

"Tech was knowledgeable, courteous, friendly, and did a great job."

"The tech Rodney installed the new A/C blower quickly and kept us informed the whole time."

"Excellent service tech."

"My A/C unit had a leak and lost refrigerant every day. Chris Coleman came every day to replace the coolant. He was friendly, professional and came when I needed him."

"Rodney & Adrian were polite and professional, however, we feel that Svc Experts sends sales reps out with the repair technician and its annoying. Also, why isnt there better guidance for a new & inexperienced technician? Rodney installed the surge protector, new blower motor & communication panel but no one told him he had to reprogram it & how to do it. What shouldve taken less than 2 hours, took 4 hours! Also, when I called in with the problem code 201, why wasnt the potential equipment needed on the truck when he came out Thurs, 6/17/21?"

"Well it was a shaky start the new unit shut off twice on the first day and had to come in next day to get the unit working"

"Quick response"

"Technician arrived and was quickly followed by a sales rep. Repair was flipped to try selling a new unit"

"Prompt and professional service."

"Very helpful answered all questions"

"The first technicians told me my ner thermostat was bad. Ran out and replaced same results. Another technician Tony came out said needed programming works great. Bottom line Tony deserved a 10. Mike 7"

"I appreciate how quickly you all came, and Rodney demonstrated professionalism and great customer service."

"came, did and done......very professional and quick"

"Chris has been our service technician for many years. Always honest, explains things so I can understand, shows me home maintenance tips, shows up at time of appointment, and very professional."

"Service was done while we were not at home with no problems."

"Michael does an excellent and thorough job. He communicates well with me on how I can help keep my ac operations going well."

"Regilar maintaining instructions inconsistent. One states alternate use of bleach snd vinegar. Another states never use vinegar. Instructions need to be consistent."

"No detailed receipt like before"

"The technician was quick and efficient and very positive."

"Polite and professional service."

"Drew continues to be the best air conditioning repair or service person we have ever used. Knowledgeable and helpful and we are so glad we can request him."

"He was very professional. Knowledgeable. And very friendly."

"There was no pressure to sell your product at all, we felt very comfortable while they were explaining and giving details, only one thing that was our fault, we never asked what the total cost would be for the AC under this program"

"Very professional & knowledgable"

"Was charged for something that didnt fix the problem and then charged again for the actual problem"

"Outstanding service and communication. Able to get a replacement part and quickly installed. Could not ask for better service"

"The new unit was installed very professionally. The one point markdown is because when they told me they had to remove the door I was told not to worry, they would put it back. When they were door, they told me they decided to let the contractor do it, and the office would call on Monday. Had they said that prior, it would have been fine, but to say it as a mater of factl at the end was off putting."

"He did a great job. Cant remember his name."

"After spending almost $5,000 to have the ductwork redone per recommendation of technician and promises the system would be quieter, the system is now so noisy, we can not sleep."

"Meet all my needs and conducted himself in a professional manner."

"They were very professional and courteous"

"Drew is the only tech I will allow to service my Mitsubishi split units. He was the original tech 11 years ago who installed my first unit. I have two others he installed.including my garage over the years Without Drew in your company I would not use your services. I am still waiting for final offer on used unit you wish to sell.. apparently no one in your company is familiar with split units other then those hired from then AIR CARE..Ill use a more up to speed company for any future purchase of Equipment.. if Drew leaves your company ill use another for service."

"Excellent and fast service. Very knowledgeable service worker"

"Everything was done professionally."

"Great guys, that were very professional."

"tony takes his time and checks all"

"Total professional, courtesy service."

"All very efficient and professional"

"Great customer service, very knowledgeable and took care of the problem quickly"

"Becuz I was quoted two different prices for my renewal $200.00 2 service visits in yr from corporate who called to make my service apt. The local office always trys to make me pay close to twice as that 300 something for advanced plan and told me they dont have the other one that I was quoted alittle over a month ago.. ontop of that they tried charging me for my visit when it was already paid"

"Chris was thorough."

"Cost of system was excessive Need information regarding $1000 rebate Plenum above air handler undersized for the unit, needs attention"

"Friendly, skilled, focused worker"

"The technician seemed to only want to sell me more services. He also, when testing the ac, switched my control to cooling only and turned it down 10 degrees from where I had it and never switched it back when he left."

"Still have questions. I was not told the hot water heater was a lease, I cannot program the recirculating timer. Everything felt rushed."

"Michael Id the best. He is always neat. Tidy. His uniform is clean. Completes the job. ASKS questions if everything is running right"

"The gentleman that came didn't have a filter to replace ours with, so he ordered a new one, cleaned the one we had and we got the filter quickly that will be replaced on your next visit."

"Drew is great technician and problem solver. I am very grateful he repaired the AC leak that had happened on multiple occasions. Kudos to an outstanding employee."

"Meticulous."

"They came and assessed the job one day and had the work completly done the very next day. Everyone was friendly."

"I was impressed by the technician."

"took time to explain things in detail"

"I have a new AC put in years ago that was no where near as good of one that was put in by service experts it so nice I would recommend them to everyone"

"I had to lower my score from 9 to 5 because I asked customer service by phone and email for a receipt for the provided service but still have not received it."

"You folks are always able to contact and your response time is wonderful"

"He provided answers to all my questions and he double checked to make sure both heat and air were working."

"Coleman, Allen,, Bivins, Kimbrough, Sardi, Vitullo & Steve Were very professional & all 7 did great job & each deserve maximum stars!!!"

"Easy to schedule appointment. Tech was on time and very good."

"Tech was on time, knowledgeable, and quickly fixed my problem."

"the first three were not prepared to do the service requested. the second person, Aaron did the job very well and we would like only him to service our equipment in the future"

"Chris is always very professional and personable and he remembers all the information about all of our various units at different locations. He's awesome"

"Chris isn't just extremely proficient, but polite and professional. I can't ask a question that he can't answer and then he gives me more valuable info. Thank him for me please."

"Repairman, Michael was great but all other services were less than acceptable."

"Tony was a very polite knowledgeable service tech who arriv ed on time and worked effeciently"

"Great attitude informative and knowledgeable and asset to your company"

"Recently had an issue with the I Comfort Thermostat whereas it was reading incorrectly or not at all and the heat would not come on. Called the 24 hour service and Tony called me first thing in the morning. Said he would be here in 1/2 an hour and was here more like 20 minutes. Took no more than a few minutes to troubleshoot and determined the thermostat was not communicating with the hub and need to be replaced. He went to see if they had one in stock and returned promptly within 1/2 an hour. Snapped the new thermostat in place and seems to be working correctly. It was evident he knew exactly what he was doing where to go to look and how to resolve a problem. Not much more than you can ask than that!"