jennifer G. palm bay, florida January 23, 2021 "Technician came out the day I called, and helped explain the issue that our AC was having."
m/m lewis L. palm bay, florida January 17, 2021 "The technician did a great job. We do not appreciate the salesman coming out at the same time. If we want to change something or buy something we will contact you.Otherwise, please, no more salesmen."
jacque S. rockledge, florida January 15, 2021 "Bcuz when I have a problem I called right away and someone is usually here in 24 hours or less. And if I request a certain person they try to get that person to come. My favorite person is Michael hes always polite respectful and very knowledgeable. He makes me feel comfortable and being disabled He knows how I do things in my house."
m/m battin B. sw palm bay, florida January 10, 2021 "Every thing went well especially since it started on a holiday. But we had to wait tell Monday to get a new compressor. It is only because of the wait you did not get a 10. I know this was out of your control."
walter M. satellite beach, florida January 10, 2021 "Tech on time, polite, covered work to be done as far as I could tell."
sam M. titusville, florida January 09, 2021 "Drew was very nice, very professional, and answered all my questions without any hesitation."
fred H. melbourne, florida January 08, 2021 "Excellent service and Chris did a great job on my system"
robert H. titusville, florida January 07, 2021 "The initial service was great. We tppk the advice Mohave another unit5 installed, and it was -- over a week ago. We have been expecting a call to complete the job --to let us check the temperature from our phones. No such luck."
carrie L. melbourne, florida January 07, 2021 "We had a gas leak and Mike came out to check the system after repairs were made. He was extremely professional and explained the system to my husband."
kevin B. satellite beach, florida January 04, 2021 "Service technician was excellent, great customer service skills,"
cj K. cocoa, florida January 03, 2021 "Tony was able to quickly identify the issue and was easily able to fix it."
william F. titusville, florida December 31, 2020 "Chris has been with my systems since installation....always courteous, knowledgeable,and professional"
bernard C. titusville, florida December 30, 2020 "I don't consider the email paper that I received a receipt. It is nothing like the information that I have received in the past.. Equipment information consisting of what,, to me, is, random numbers and letters is not a receipt .I would like to receive a real receipt something like I have received in the past.Thank you."
david M. oviedo, florida December 18, 2020 "Service man stated I would receive an email copy of the work performed 12/8/2020 within about an hour from the office. As of 12/18/2020 I still have not seen the email report."
mindy D. melbourne, florida December 13, 2020 "Right from the first phone call from Michael he was professional, respectful of us and our home, and worked so hard to find and repair multiple problems within our system. There were several blunders with scheduling but when Michael finally got the call he was on his way even though it was late Saturday evening. Kudos to the last girl I spoke with (I apologize I did not jot down her name in all the confusion however she got the job done and fast), Michael, and Service Experts Cocoa. Thank you!"
roberta E. port st john, florida December 11, 2020 "techncian was friendly, courtious and thorough however the problem needed to resolved twice."
virginia I. palm bay, florida December 05, 2020 "Appointment time was 4-6pm and Tech running late but came anyway on cold night.. He changed my filter and did first maintenance on new system. He showed my how to turn on the heater since it turned COLD."
john S. titusville, florida November 15, 2020 "Very courteous and explained installation and equipment"
helen J. melbourne, florida October 16, 2020 "WHEN I CALLED THE SERVICE EXPERT I RECEIVED A CALL BACK IN ONE HOUR AND THE NEXT DAY HAD APPOINTMENT. THE TECH. ARRIVE ON THE EXACT TIME AS TOLD. IHOPE WE GET THIS TECH LAYNE THE NEXT TIMETOO. ASSET TO YOUR BUSINESS.FOR SURE."
thomas H. melbourne, florida October 15, 2020 "The two technicians were extremely knowledgeable, very friendly and the utmost professionals."
mrs wagner W. cape canaveral, florida October 14, 2020 "Woody was such a knowledgeable, professional and kind technician. There were several issues that needed addressing. The wall was wet by the air handler. He replaced it with a piece of wood. The duct upstairs in the attic was leaking around the connection so he added more paste, the drain pipe outdoors was in water, so he added an extension to allow to drain without being in water. He took the time and did not appeared rushed. I really appreciated his work and he answered all my questions. To me, he did Service Experts proud. I have to admit having a new air conditioner just installed 9 months ago and developing a faulty switch which cause damage to my ceiling below in the room downstairs. If that had been working correctly, I would have been able to catch this before the overflow of water causing damage. Like I said, he did Service Experts proud. I would have been very discouraged with Service Experts if it weren't for the kindness and quality work of Woody."
joan E. titusville, florida October 11, 2020 "These guys worked for a long time, teaming up to completely repain m6 Lenox unit. Very professional and so nice."
bill bet young Y. titusville, florida October 10, 2020 "Drew is knowledgeable about our systems and can always be counted on to answer questions and do a very thorough job."
marie M. titusville, florida October 10, 2020 "Prompt, knowledgeable, courteous technicians and office personnel."
mr. anthony A. melbourne, florida October 08, 2020 "Efficient correction of problem Plus Fall maintenance work. Happy that appointment could be moved up a day when system went down."
john S. titusville, florida October 03, 2020 "Reggie explained how to prevent/correct clogged drain that impacted thermostat working correctly"
norman D. palm bay, florida October 02, 2020 "Reggie provided step by step maintenance on our system, which was in my opinion, very through. The UV light in the plenum was determined to be old and was needed to be replaced. Also, I had replaced the air filter, but when replacing I had mistakenly reinstalled incorrectly. Reggie corrected and ordered replacement filters - all good."
edgar S. cocoa, florida September 30, 2020 "Michael was very knowledgeable and got right to the problem"
ms durrance D. winter park, florida September 29, 2020 "Layne was respectful, wearing a mask and knowledgeable and polite. If needed he called for help and did a good job."
lynette B. palm bay, florida September 29, 2020 "Rayan told us he was pretty sure he knew what was wrong! He went right to work found out the drain was plugged.Got it unplugged.We were back with air in less then 15 min. Can't beat that!"
john j. R. titusville, florida September 28, 2020 "Upon returning to our home in Titusville, FL from Allentown, PA, we encountered our AC inoperative. We attempted to "fix" the system, to no avail. I placed a trouble call and was courteously informed that a technician was "on call," and would be in contact with me within approximately thirty minutes. He returned my call in ten minutes. I explained my problem as best I could describe it; he understood! He told me he'd be on premise within forty-five minutes. He arrived in thirty minutes. He diagnosed the problem, fixed the issue and had me "up and running" in due time. He was a professional, responsible, and dedicated individual of whom the company can be proud. He departed my premises, smiling and thanking me for the opportunity for him to serve me - at 10:14 PM on a Sunday evening!"
robert G. titusville, florida September 28, 2020 "Bradley was very clear on what he was doing and friendly at the same time"
kevin W. apopka, florida September 25, 2020 "Tech was efficient, and battled the rain to fix my outside unit."
christine D. titusville, florida September 23, 2020 "on time; knowledgeable; sought technical advice from Chris."
joan E. titusville, florida September 20, 2020 "Guys were very profession and polite. They did their work quietly and quickly."
edward S. melbourne, florida September 14, 2020 "YOUR APP FOR MY INFORMATION CANCELED MY COMPLAINT' CALL ME AT MY HOME 3212532274. i CALLED THE SERVICE EXPERTS AFTER THE TECH HAD GONE AND ASKED FOR THE SERVICE MANAGER CALL ME,BUT HE AD LEFT FOR THE DAY. I AM WAITING FOR A CALL TODAY."
michael J. cocoa, florida September 14, 2020 "I explained that the anode rod on the water heater had never been checked; that it required a 1 1/16" socket and 150 pounds of torque which is what Whirlpool told me. The appointment was rescheduled from 9/7 because SE would be unable to replace the rod due to an inability to get one on that day. SE came expecting to look at the heating element. They lacked the proper socket and the proper tool to remove the anode rod. They rounded off the corners on the nut attempting to start it. This is my second plumbing experience with SE. The first time, the plumber told me that our problems were either not a problem or too expensive to fix. We will call for HVAC but never again for plumbing."
chuck G. melbourne, florida September 08, 2020 "Was supposed to come back today with a thermostat never received call from office to set up appointment"
thomas W. melbourne, florida September 04, 2020 "Ray was very personable and knew what he was doing."
kenneth S. melbourne, florida September 02, 2020 "Michael is always very thorough and meticulous in his work."
mrs oconnor O. christmas, florida September 01, 2020 "We we super impressed with how knowledgeable and customer oriented Darrell has been throughout this two month process of getting a new coil"
troy A. melbourne, florida September 01, 2020 "They showed me all that was needed....a little pricey but I know had to be done"
ms coburn C. satellite beach, florida August 31, 2020 "He figured out the issue quickly and resolved it."
mr. mcgurk M. rockledge, florida August 28, 2020 "The tech found the problem quickly and cleaned the drain. Good Job Thank you.Ed Mcgurk"
richard W. rockledge, florida August 24, 2020 "michael explained everything he did not only on this visit but the previous one just several day prior - very courteous"
mr. barbe B. indian harbor beach, florida August 22, 2020 "Tony the technician called and arrived exactly when he said he would. When I explained what the issue was, he knew precisely what was causing the problem."
ruth B. merritt isalnd, florida August 21, 2020 "He was very courteous and knowledgeable I liked him very much"
jan L. titusville, florida August 19, 2020 "Drew is very knowledgeable and is very pleasant and he has always explained things very well."
charles W. mims, florida August 17, 2020 "Installed a new system over a month ago and still have not completed the job. Two bedroom returns were not upgraded to the proper size nor was duct cleaning completed."
iris M. cocoa, florida August 17, 2020 "Nice, hard-working Young man. He knew what to do And how to do it."
rick M. rockledge, florida August 13, 2020 "Arrived early, got down to business when he left we were completely satisfied,"
dayna M. merritt island, florida August 12, 2020 "Andrew is always polite and very careful, he is detail oriented and pays attention to every detail and doing an EXCELLENT job"
vincent P. palm bay, florida August 11, 2020 "Service Experts and all the personnel from the people on the phone to the technicians the installers this company is going to go a long way. If this company was on the stock market I would have bought stocks already. You have great communication with your customers. Thank you for your service and for the advantage plan great job keep up the great work."
mrs britton B. west melbourne, florida August 10, 2020 "The technician was very accommodating in that he was careful to disconnect the old appliance with a minimum amount of fuss,then.installed the new appliance. He was very through about keeping the entire area picked up and kept clean. The tech ws very friendly and personable.."
bill G. cocoa, florida August 09, 2020 "Chris conducted himself in a professional manner and was very knowledgeable on the equipment he serviced."
mrs linscottba L. titusville, florida August 09, 2020 "It took Service Experts 72 hours to get the problem solved and repaired. supervision in the Cocoa office drug their heels."
dolly P. west melbourne, florida August 05, 2020 "I was scheduled right away and they were very accommodating of my time schedule/constraints. The technician was very knowledgeable and explained to me in ways I can understand the problems I am having with my ac as well as provided me all the options I have with regards to addressing them. Thank you Chris!"
mrs dietz D. palm bay, florida July 30, 2020 "They were lovely guys, very polite and did a great job."
mr spessard S. indialantic, florida July 30, 2020 "Had numerous recalls. Person answering the phone was not any good at answering the phone.Took 2 months to get the electrostatic filter."
charles jones J. titusville, florida July 30, 2020 "I was not there, but the fact that the batteries were changed, indicates that the service was thorough"
david D. winter springs, florida July 28, 2020 "No proper air conditioning service semi-annual PMI is complete without changing the air handler filters. He did not."
sam M. titusville, florida July 25, 2020 "Friendly & efficient! And, weve got a one year history with Drew."
jacque S. rockledge, florida July 25, 2020 "Michael is always so helpful & knowledgeable with my AC unit"
gloria B. palm bay, florida July 21, 2020 "It would have been a 10 but tech had problems with the part."
allen T. cocoa, florida July 16, 2020 "I found your techs. very good at their work. I was very!! Impressed with there attention to detail and being sure the costumer was happy with their job. I was very happy with the job. Thanks, Allen Thompson"
hye cobb C. melbourne, florida July 14, 2020 "This peice of crap Air Conditioning System you sold us less than 2 Years ago is not working again, for the third time. You have charged us for coolant each time you have been here and the last time you said the copper running underground was bad and you replaced it when you put the system in, but you said it only had a 1 year warranty on parts you supplied. You need to get out here and fixed this damn system."
jerry ki carman C. rockledge, florida July 13, 2020 "Chris has always been honest & upfront with our aging a/c unit. Helping us plan for a cooler Fl. Summer. Thank you, Kim"
barbra K. cape canaveral, florida July 12, 2020 "The technicians phoned ahead to let me know they were on their way. They conducted business in a friendly professional manner and gave me a full explanation of their findings at the conclusion of their service call."
edward C. cape canaveral, florida July 02, 2020 "Because he was here yesterday and told us we needed a new faucet so we went and purchased a new one and another appointment was made between 8-10 this morning and here it is 2:20 he called and said he had a emergency and Im still waiting"
jacque S. rockledge, florida July 02, 2020 "Michael is always so pleasant & courteous & cleans up his mess if he makes one"
robert R. melbourne, florida June 29, 2020 "I called and got a call back within ten minutes letting me know the technician was on his way. Twenty minutes later he showed up. Within three minutes he knew what was wrong. The job was complete in thirty minutes and the price was right seeing as it was a Sunday."
vivian J. palm bay, florida June 21, 2020 "Sorry that I don't remember the name of the Technician who came out to my house-there were 2 of them. But the name of the person answering the phone is William/Williams. They were very professional and knowledgeable. Assisted me with understanding how to program my thermostat. Thorough explaination of the problem and fixed it on the spot. The most important thing is they were able to come out the next day after calling late the night before. GREAT CUSTOMER SERVICE!"
robert G. melbourne, florida June 20, 2020 "A/C went out Sunday night & called Service Experts Monday morning - they had Drew come out that same day - he went over system & added coolant & dye to locate leak & made sure we had air for that period - came back the following week on Tuesday to check & was unable to locate leak - Drew & Patrick went over options & we called Wednesday to schedule isolation test - came out on Thursday & put pressure in system which had to sit for 24 hrs - Drew returned Friday, found the leak, was able to get new coil & installed it - Over this entire time we were only out of A/C for 24 hrs. Drew & Patrick were both very knowledgeable & professional. We have had their Ultimate Protection Plan for several years and are well satisfied. We are very glad we started our service with this company. We had to have this service during the virus pandemic and both Drew & Patrick wore masks the entire time here, both inside & outside the home & maintained social distancing."
kathleen A. palm bay, florida June 20, 2020 "Michael really listened to me when I described the trouble I was having. He fixed the blower speed which was set too high. Two installers and two other technicians didn't catch that."
david di lovett L. titusville, florida June 19, 2020 "We have had Chris several time before. He's a great technician."
dennis B. viera, florida June 18, 2020 "Both techs were personable, new what they were doing, and finished the job in a reasonable amount of time."
andrea S. merritt island , florida June 18, 2020 "Showed up on time. Always smiling and happy. Very knowledgeable. Quickly determined the problem and the fix. A/C works great now. Thank you"
greg J. melbourne, florida June 16, 2020 "Was told the price was $8600 , $150 a month - thats ok, but not for 7 years , thats 50% interest ."
frank D. titusville, florida June 12, 2020 "Chris did his best to resolve the issue. The issue was that when the system was installed in 2008/10 the drain line PVC pipe was not glued together and started to leak and flooded the bedroom below it downstairs. I know there is a warranty for parts and labor but in reality it should not include defective installation work. I told that to the lady I initially spoke with when I phoned in and said there should not be a charge for the defective installation. She said that Chris would come over and look at it. She never said there would be a charge for him to look at it. I also pointed out to her and to Chris that we now have a stained and cracked ceiling in the bedroom below the air handler. No one has made a determination as to what will be done to correct the ceiling."
rich P. palm bay, florida June 12, 2020 "Brad called ahead and arrived early in the appointment window. He is pleasant, to deal with and meticulous in his work."
ms ingram I. ne palm bay, florida June 09, 2020 "I called on a Sunday morning because I had no air-conditioning and my thermostat went blank. A tech came that day and showed me burnt wires and said I needed a new capacitor and compressor. He got the system working. My friend Mattie told me about the Advantage Program and Tony called Esteban Arteaga who came out right away and I signed up for the Program for 7 years. Monday morning they brought me a new gas furnace and air-conditioner system & thermostat and compressor, etc. I had air-conditioning Monday night and am very pleased."
giselle rice R. mims, florida May 29, 2020 "Chris has been our tech for many, many years. He is awesome and you are blessed to have him represent/work with your company. He explains things so I can understand, is very thorough and clean doing his inspection, and doesnt mind questions and is honest about repairs."
john R. cocoa, florida May 28, 2020 "pleased with service answered emer. call the day I called. Needed part couldn't fix until next day. Returned next day with part to complete job."
micheal calimlin C. mims, florida May 16, 2020 "Chris always takes the time to explain what he found and the current condition of our A/C unit in terms we can understand. He is always very honest with us and makes us feel at ease. Chris said we should get a new unit and told us about how great the advantage program is so, we bought it."
rene L. cocoa, florida May 14, 2020 "Have had Chris as a then before. He informative and personable."
mary frances C. satellite beach, florida May 11, 2020 "Bradley was thorough and careful (mask and gloves) and professional."
mr. westphal W. indian harbour beach, florida May 09, 2020 "They came they looked yet fixed nothing."
donna M. west melbourne, florida May 09, 2020 "Technician was friendly and professional booking appointment was easy"
rick V. kissimmee, florida May 07, 2020 "All good as always. Only issue was that the technician didn't have a face mask so it was a little disconcerting."
ruth S. melbourne, florida April 24, 2020 "They were very professional and fixed 2 items that others said weren't important. . Were the best technicians I've had since the install of the unit. Please give thanks to both Bradley and Reggie"
michael J. cocoa, florida April 20, 2020 "checked all my plumbing problems, noted what needed to be fixed, gave me cost estimates"
tim B. orlando, florida April 17, 2020 "you guys came out right away, technician was very respectful and informative"
irene G. melbourne, florida April 16, 2020 "I am not versed in A/C. But I feel that I paid too much for the part."
dana B. palm bay, florida April 16, 2020 "Brad is always on a time. Call before and say the hi will come. Very friendly and always explain what might be done in a future. Very friendly person."
patti C. san antonio, texas April 16, 2020 "My air conditioning was making a loud noise when it first turned on and when the fan changed speeds. Aaron came right away, diagnosed the problem, and returned the next day to replace the bad part (contactor). Aaron was courteous, professional, and worked efficiently."
mr crozier C. titusville, florida April 11, 2020 "the tech told me what the problem was and then fixed it"
jacque S. rockledge, florida April 10, 2020 "Such a nice personable gentleman. He saw I was struggling in a wheelchair and offered to even get me a drink."
lois M. rockledge, florida April 08, 2020 "Michael is a real asset to your company. He really takes his time testing everything to make sure everything works well. He is also a kind and pleasant person."
mr ledford L. rockledge, florida April 08, 2020 "Arrived on time and quickly assessed the problem and performed the repair. He also offered to help if the problem should return during the weekend."
m/m. tiller T. ne palm bay, florida April 08, 2020 "I have always had great service with your company"
michael K. merritt island, florida April 07, 2020 "Great service. Terrible pricing I really appreciate the expedited service to repair our Ac Handler and I have been very happy with our previous service call issues but I think your price of repair today was exorbitant for a 15 minute repair and minimal parts and labor. The technician removed a PVC fitting and replaced it with a new one. I also read there was no trip charge with a repair and yet I was charge one. Thank you for your service but I will look for another company for our needs in the future if this is how you treat repeat customers."
mickael H. titusville, florida April 07, 2020 "Was happy with Tony's willingness to make sure we were satisfied."
ann S. casselberry, florida April 03, 2020 "The technician arrived on time and completed the job efficientlt."
rey A. orlando, florida March 30, 2020 "The processes were easy and quick as facilitated by Erik. The installation was unbelievably fast and less disturbance ,"
daryth S. merrit island, florida March 27, 2020 "Rhyan was pleasant and knowledgeable and fixed the problem quickly"
cheryll A. barefoot bay, florida March 26, 2020 "Techs were very courteous, professional and knowledgeable and were efficient in getting the job done well and right the first time."
ms tracy T. satellite beach, florida March 26, 2020 "Both Bradley Y (can't read the rest of his signature - it was ticked #74046) and his associate with him were very professional, practiced social distancing as necessary with the problems we are now having worldwide, explained what needed to be done (we needed a new pan liner which they didn't have on the truck - however, they went back to the warehouse to get one and came back a few hours later to install it.)"
anthony G. melbourne, florida March 13, 2020 "Andrew was totally professional, courteous and knowledgable. I give him a 5-Star rating!"
william M. orlando, florida March 12, 2020 "Michael delivers a very high level of customer service with a commitment to doing the work RIGHT. He interacts with us in a professional, confident manner. Your a blessed to have him on your team."
ms. crump C. melbourne, florida March 11, 2020 "I had not been told by Service Experts that I had to provide a filter In all the years we have been with you, a filter has been provided by you. I will now have to purchase one."
mr winfough W. melbourne, florida March 05, 2020 "Temp still cold on one side of house & hot on the other. When we left other company for you; no mention of paying more to put in zones. Your people said you could fix the problem. After so many attempts WE GIVE UP! My husband is in the hospital with pneumonia again! Im sick of people that deceive older people."
joe S. west melbourne, florida March 04, 2020 "As always, they were kind, pleasant, and professional."
dan N. titusville, florida March 03, 2020 "Michael performed a meticulous inspection to my unit. I was informed of potential problems with my unit due to age and information gained from his inspection. After the discussion he asked if I had any concerns or questions regarding my unit. I was made well aware of my unit's condition and options I could take for replacing or make costly repairs to the existing unit. Michael was very knowledgeable and professional in conducting the inspection."
dennis W. melbourne, florida February 26, 2020 "Arrived on time, clean approach, took his time and explained results."
ms bass B. melbourne, florida February 18, 2020 "Joshua did a great job getting us back up and running again!"
antonio T. clermont, florida February 10, 2020 "Wes was very prompt and thorough in assessing our problem and addressing it."
louis W. merritt island, florida February 06, 2020 "Tech new his stuff. Was nice and moved right along."
james K. titusville, florida February 06, 2020 "Bradley was on time and listened to our problem then went right to work. He was very friendly and knowledgeable about our unit and had us up and running very quickly."
m/m wagner W. satellite beach, florida February 03, 2020 "Always knowledgeable, friendly service. Tech notified us that he was running late and we appreciate the call. Tech informed us each step about what he was checking and then gave us results of each check in clear, easy to understand language."
mr menzies M. satellite beach, florida February 01, 2020 "This was the second time that the Tech was unable to arrive at the appointed time. This seemed to be scheduling a job before mine that would require more time than two hours, knowing before hand that it would impact my time. I make arrangements to be here at the scheduled time. When it doesn't happen, it throws off the entire day."
m/m dreyer D. palm bay, florida January 22, 2020 "Michael has what it takes to successfully resolve problems - he has that "stick with it attitude"."
m/m sewell S. melbourne, florida January 21, 2020 "Michael was timely, informative, professional, courteous, friendly, and effective."
luther Y. cocoa, florida January 20, 2020 "Very professional excellent very knowledgeable and he doubled check his work before he closed up the unit .we will or i will use your services again.onee more thing reasonable rates and plus good people"
thomas S. melbourne, florida January 14, 2020 "Service was rendered quickly, professionally, and effectively. Found a problem that previous technicians did not notice."
ms mills M. titusville, florida January 11, 2020 "I was asked if I wanted a specific technician and I said, yes. A different technician showed up to the appointment."
clinton M. titusville, florida January 09, 2020 "Brad was very thorough in servicing our unit. He is very knowledgeable and curteous."
david M. oviedo, florida January 09, 2020 "Ryan did a good investigation to determine the failed part of the Lennox heat pump that was installed 12/7/2019."
michael H. cape canaveral, florida January 08, 2020 "Rhyan was informative about the problem and the solution, and worked to make sure the installation was working correctly."
mr winfough W. melbourne, florida January 08, 2020 "Still having problems with temps difference in rooms. Guess well just live with it!"
jeannie C. orlando, florida January 05, 2020 "Techs extremely professional, friendly and knowledgeable"
cathy R. melbourne, florida December 31, 2019 "He fixed the issue diligently and was very friendly and respectful"
kathleen H. longwood, florida December 18, 2019 "Aaron was so knowledgeable and helpful with our service call. I will definitely ask for him on my next service call"
george S. west melbourne, florida December 14, 2019 "Extremely professional in every aspect. Highly professional and communicative."
sharon K. titusville, florida December 10, 2019 "Dave did a good job and was very nice to deal with."
christine J. melbourne, florida November 26, 2019 "We signed up for the toys for toys servicing and ended up needing a new system. We were very pleased with the entire process and the pricing"
mrs severin S. cocoa, florida November 18, 2019 "Service was efficient, completed with explanation of problem with straight forward understandable answers. Michael was the most efficient, direct and professional from actually following directions to house (at night) with excellent manners."
karin O. palmbay, florida November 18, 2019 "Seems very Thorough and well trained on the equipment Pays attention to details"
ms pouliot P. titusville, florida November 18, 2019 "Technician was on time, polite and completed his work promptly."
thomas H. melbourne , florida November 15, 2019 "We called with a problem late in the day and by 7:30 we had a technician here to locate the problem. By 8:00 am next morning we knew the part was under warranty and that the same technician wouldve here early next day."
cecil S. rockledge, florida November 11, 2019 "It's ridiculous to charge $195 for a SS2 float switch that costs less than $20."
mr taffet T. indian harbour beach , florida November 10, 2019 "Friendly and professional. Outstanding technician"
david R. palm bay, florida November 06, 2019 "Pleased that Ryan found a problem and was able to recommend, then install a solution. But, I'm still waiting for him to come back and finish the job."
mr winfough W. melbourne, florida November 01, 2019 "Forgot techs name. Very polite. Stuck to business got the job done."
mark T. palm bay, florida October 30, 2019 "Worst experience EVER! We have been with Service Experts for YEARs and we will never come back! After the horrible experience we had I called the main number who sent me to the manager. He was the worst of them all. Talked to me about how they are in the hole, how "refunding" is not his job and if he did refund all the time he would not have a job. He suggested we should have taken the part the technician asked us to take even though the technician told us it wouldn't work! Who would do that! He was the WORST. Yelled at me, was rude to me and was so unprofessional."
ms swiger S. cocoa, florida October 26, 2019 "Bradley called before arriving and was very efficient, completing the check quickly as usual."
mark S. titusville, florida October 22, 2019 "Michael was very professional and identified the problem quickly and resolved it in a very short time. I appreciate Michael for his professionalism and for the great job he did."
michael J. orlando, florida October 21, 2019 "Ryan was very professional and on time. He called prior to arrival."
ms. slacke S. melbourne, florida October 19, 2019 "Service man was really polite, and did a good job."
lindsay B. melbourne, florida October 16, 2019 "Excellent customer service. Michael was very professional and courteous. Job well done."
veronica M. cocoa, florida October 14, 2019 "David was pleasant and professional. He arrived promptly in an urgent situation and was very patient when the issue was minor and my cat's fault."
rich P. palm bay, florida October 11, 2019 "Brad called ahead and arrived when promised. He was friendly and courteous."
mr wooding W. merritt island, florida October 09, 2019 "I know I can always count on you guys for my air and heat needs."
mr. jekel J. melbourne beach, florida September 30, 2019 "Because you left and we had to wait 2 more days for repair even though you had the part in stock today....Been living in a 87 degree house for 4 days now."
ronnie G. cocoa, florida September 27, 2019 "A pleasant and professional person who took the time to explain the programming and operation of the thermostat. Also provide feedback on the status of testing our AC and"
fred H. melbourne , florida September 26, 2019 "The service provided to us by Mr Sean Banks your sales person and the technician Wes who perform our last service was excellent."
mr davis D. melbourne, florida September 26, 2019 "Michael the tech worked very hard to get my cover fitting on my unit. The previous tech left it in a mess, missing screws and not fitting correctly. He was polite and very professional. You can send him any time."
l.a. W. melbourne, florida September 25, 2019 "He arrived early after calling to see if we were available and he was diligently looking for the answer to a problem that came up and took corrective measures."
jane/steve Q. melbourne, florida September 24, 2019 "Great job exactly as I expected. I recommended your company to my next door neighbor and Dave did a great job. I understand I am due a $50 credit with you. How do I claim that? Thanks"
roxy C. palm bay, florida September 19, 2019 "Arrive when they said he would be there. Showed me the problem and fixed it."
m/m battin B. sw palm bay, florida September 18, 2019 "It took 3 dat's longer then expected , but I under stand why."
theodore D. palm bay, florida September 17, 2019 "Friday am was told couldn't get part til Mon. I protested, got part on Sat. Service man came on sat pm but needed another part. Parts dept not open on weekend. Had to wait til mon evening."
joann H. cocoa, florida September 16, 2019 "Office staff ordered wrong part and provided poor customer service. I waited hours to hear back after I asked to be notified in a timely manner. Took 6 days to fix, even though I am on the service plan."
m/m antolik A. melbourne, florida September 14, 2019 "Technician was very courteous, answered all questions and peformed all work expertly."
woodrow S. titusville, florida September 12, 2019 "While service was great once the part was received, I was disappointed that the part was not available and I was without air for 4 days and had to go to a Hotel because of the heat."
mrs. pfleiderer P. palm bay, florida September 09, 2019 "The service person showed up shortly after I called. He fixed the problem quickly. Very respectful!"
amanda S. titusville, florida September 06, 2019 "The technician, Rhyan Garner, was extremely polite, professional, honest and quickly diagnosed the problem."
ms tracy T. satellite beach, florida September 05, 2019 "We contacted your company the day before Hurricane Dorian was due and we thought we would have to wait until it passed, but Michael was here within one hour."
michelle H. merritt island, florida August 28, 2019 "I was given a time but the tech arrived hours later. I had called and made sure they were aware that I had medical issues and needed AC ASAP."
mr seibert S. satellite beach, florida August 27, 2019 "Technician Charles did a wonderful removing a "leaking coil" and replacing it with a brand new unit. He spent 215 minutes (3 Hours, 30 Minutes) doing the job himself. Charles readily answered all my questions and methodically accomplished a masterful installation. We had a great time together while he performed the coil installation. I intend to request Charles perform all of my general maintenance inspections."
mr wooding W. merritt island, florida August 24, 2019 "The day before, my A/C was not working. The day the tech came, is was fine. Still, he checked everything to make sure."
thomas W. ne palm bay, florida August 21, 2019 "there was a communication problem regarding the problem"
nancy B. melbourne, florida August 19, 2019 "Rhyan was very thorough and explained everything that he was doing and answered my questions."
michelle W. palm bay, florida August 08, 2019 "Dave took the time to explain to me on how my unit is working. Very detailed."
kay R. orlando, florida July 31, 2019 "I was given a window of 2-4 pm and was told the technician would call in advance. He called at 1.50 and was already at the house. Luckily, my friend was able to be there to let him in. The drain line needed cleaning which presumably should have been done in May when you serviced the system."
mr. westphal W. indian harbour beach, florida July 31, 2019 "Rhyan was great - I just wish this problem could be solved for good. Repeatedly having leaking issues."
karen R. titusville, florida July 24, 2019 "Your technician was very professional and very courteous he came out to my residence at a late hour to fix my AC and I was very impressed by his knowledge, skill and kindness."
kurtis M. melbourne, florida July 24, 2019 "Very thorough and listened to information I provided and answered all questions I had in a professional manner."
michael W. satellite beach, florida July 19, 2019 "Love having Michael as my HVAC Technician. Very professional, knows what he is doing, and answers all concerns. Would prefer he does all my Service Calls, in the future. Oh and BTW: I do still have two filters available for the next 2 service calls."
erica M. melbourne , florida July 16, 2019 "Michael was friendly and professional. He quickly assessed the problem and fixed it."
william P. melbourne, florida July 12, 2019 "The new thermoset did not work and have not yet been contacted to replace. Installers were great."
m/m dreyer D. palm bay, florida July 11, 2019 "I guess the person handling the original call can not provide troubleshooting aid, but is it possible the technician could have made contact to advise "the red light is normal"? Could be a policy change in the future as any good reliable company would want to save a trip for service. Just saying!!!! Nothing against the responding technician because we were able to order replacement filters and provided excellent replacement guidance. Thanks for all that you do...."
danijel K. orlando, florida July 10, 2019 "Wes Ruggles showed up on time. Knew exactly what to do with the unit, and was very friendly and professional. Finished all the work timely."
pam G. satellite beach, florida July 03, 2019 "Was very efficient,professional at all times. Would be welcome on my next checkup."
skeeter S. orlando, florida July 01, 2019 "Randy had to come 2 days, as my coils were frozen. He checked.everything. Was very polite"
john K. palm bay, florida June 30, 2019 "Brantley was on time, explained the problem and fixed it in a prompt manner."
mr menzies M. satellite beach, florida June 27, 2019 "Michael was professional, knows what he is doing, and quite personable."
haraldson L. melbourne, florida June 26, 2019 "the technician was very knowledgeable, friendly and efficient. He arrived on time, and fixed the air conditioner promptly."
felipe P. west melbourne, florida June 15, 2019 "The ac did not work after tech left according to the tennant. I have another company schedule for Monday."
haraldson L. melbourne, florida June 14, 2019 "Service man came same day, after hours. We are very grateful!"
mr pyron P. melbourne, florida June 14, 2019 "because he was very professional and answered all of my questions."
ms. anelli A. port st. john, florida June 11, 2019 "Rhyan was professional and he explained everything!"
frances S. palm bay, florida June 10, 2019 "After waiting over 6 hours Saturday night to get a all back from the on call tech I call the office to move my request to Sunday. Michael responded on Sunday and fixed the issue in less than one hour. I would say I am very dissatisfied with Saturday and very Satisfied with Sunday,"
tim D. windermere, florida June 08, 2019 "Although the tech did get our system up and running and he was friendly, some of his recommendations were unnecessary such as needing to replace duct work. there was still a leak in the system which another company repaired. Ultimately, got a second opinion from another company and bought a service contract from them."
tammy H. orlando, florida June 05, 2019 "Josh was polite and professional but my A/C is still not fixed completely. It cannot keep my house below 85 during day hours"
robert C. merritt island, florida May 31, 2019 "Brantley was a very professional knowledgable technician who troubleshot our system and found the evaporator fan motor to be bad. He got a new motor from Lennox under warranty and installed it."
cristina R. rockledge, florida May 29, 2019 "The response for the required repair to the A/C was timely and efficient."
christopher G. merritt island, florida May 23, 2019 "Michael went above and beyond today and I can't say enough positive things. Very knowledgeable and dedicated."
fannie G. longwood, florida May 23, 2019 "Your tech lied and said that we should buy the faucet and it would save money and time and he would install"
cara B. winter park, florida May 23, 2019 "Called Westbrook and was not aware I was redirected to Service Experts. Your CSR that answered the phone was not very good. Asked me my address three times. Also you are way too expensive for the services provided. Will not use again."
michael C. viera, florida May 21, 2019 "your tech. Michael was very informative and knowledgeable with chekcing out our equipment."
kevin W. apopka, florida May 19, 2019 "Your tech found the problem quickly and did not try to BS me."
william K. melbourne, florida May 17, 2019 "Tech troubleshot a problem that was present since system was replace in 11/2014. 2nd stage compressor not coming on. He found 3 wires from thermostat that had been left unconnected to the upstairs unit. I have had service field supervisors and many techs over the 4 1/2 yrs that did not take an interest or follow up as the tech I had yesterday. You need more people like him that wants to do the job right and not just bump it down the line."
cynthia N. ocoee, florida May 15, 2019 "Wes was respectful, professional, knowledgeable, patient, and extremely helpful. He is a wonderful representative for your company!"