Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a man named Jimmy from the Raleigh metro who told Service Experts about a special project he was in the midst of for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She depends on a wheelchair to get from one point to another and her house was not wheelchair compatible, mainly due to the size of the wheelchair. When Jimmy became aware of the issue, he wanted to remodel the Tracy family’s residence to make it completely wheel-chair accessible. Unfortunately, due to the age of the home, remodeling was going to be more work than he initially planned. Undefeated, Jimmy decided to try converting the Tracy family’s carport into a wheelchair friendly mini-suite, which would include Kyla’s own bathroom, playroom, bedroom, and kitchenette.

Thrilled to have a working plan, Jimmy began calling local contractors, including electricians, building supply companies, and plumbers and they all said they would be happy to help and give their services and supplies. He called Service Experts of Raleigh for the heating and AC piece of Kyla’s new apartment. A couple of Service Experts residential sales consultants went to Kyla’s home to find out more about the remodel and were amazed by how smart and sweet Kyla was and they knew they had to be involved.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 HVAC system for his daughter’s new mini suite, but with the help of Lennox and RE Michel, Service Experts of Raleigh was able to give Kyla’s family an invoice that read:

“We are more than honored to present you with a total HVAC (heating and air conditioning) system free of charge as long as we can all have hugs.”

The staff at Service Experts of Raleigh were over the moon to help provide such an incredible girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. The work isn’t done yet, though. The Tracy family is trying to purchase a wheel-chair compatible van to better transport Kyla and her wheelchair. To read more or to donate to the family’s van, please visit their GoFundMe account.

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