Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Cocoa Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service office. The General Manager manages the P&L, motivates sales, and provides leadership to all staff and processes for the office. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician interacts with residential and/or commercial customers to provide answers to any and all questions, resolve issues, and verify complete customer satisfaction. The person in the role also recommends products and services and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial sites. The individual filling the position also completes installation and service on inside air equipment and accessories, as well, and has the expertise to comprehend controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist fields customer queries, concerns, and billing issues with the highest measure of courtesy and professionalism to resolve customer complaints with a one-call resolution. The Customer Service Specialist is also responsible for supporting day-to-day function of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, using company radio and pager processes, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The person filling the position also corresponds with the customer to ensure the customer is informed of scheduled appointments, respond to queries, and to help resolve problems. The Dispatcher strategically plans and routes the most ideal technicians in accordance with established company processes.